Terms & Conditions for your purchase:

Before proceeding for making this purchase you must agree that you are at least 18 years and above in legal age to make a purchase for these products under Australian Law and you agree to our policies in relation to purchases made from our website as outlined below. In case a dispute arises all disputes & warranty claims must be lodged through the resolution centre on our website to adhere to our policies.

Payment Policy:

All orders will be shipped only once we have received a cleared payment in our account. When paying by PayPal eCheque method or Bank Transfer. Please consider the time frame it will take for us to receive the cleared funds into our account. Your order will ship once we have received confirmed payment

Order Cancellation

Buyer can choose to cancel the order for any reason before we send out the item and we will issue a full refund;

If buyer chooses to cancel the order after we have sent out the item or if there was a problem with buyer’s shipping address and the item has been returned to us by Australia Post, we will deduct the amount of any postage costs incurred by us incurred in the transaction and refund will be issued after the item is received by us. These costs will incorporate any shipping & handling costs incurred by us including those where “free shipping” was specified or offered

About Our Products:

You must be 18 years & above in age to make a purchase for these products

All our genuine products come with authenticity labels where supplied by manufacturer, these label contains a scratch & check code for online verification on manufacturers website. In case a dispute arises buyer needs to return the product to us for the authenticity check with all included accessory, packaging and serial number identifiers

Vaporizer Kits:

Always prime your coils before first use to avoid burning the cotton else you will experience a burnt taste, when priming the coil do this in small drops and let the cotton soak for 5 minutes. Do not oversaturate the cotton or you will experience spitting

Always charge your device using a USB charger of 1Amp or above. Never connect to a power bank, laptop or computer to avoid reverse polarisation of batteries

When buying Subohm vaporizer please do your research if these are the right products for you. Subohm vaporizers produce vapor at very high temperatures varying between 100 and 300 degrees Celsius. The mouth tips on tanks get very hot when the coils are ignited due to transfer of heat through tank’s structure. Vaping on hot vapor & tips may cause discomfort to lips, throat and other body parts. Please purchase and use at your own discretion and stop immediately if you experience any discomfort

Vaporizer Mods:

Always use a charger of 1Amp or higher when charging with a USB adapter for mods with built in charging.

Never charge your mod with a power bank, laptop or computer port to avoid reverse polarisation of batteries

Please note: Battery Life depends on usage, higher the wattage you vape on lower will be the time battery will last for

Vaporizer Tanks:

Always prime your coils before first use to avoid burning the cotton else you will experience a burnt taste, when priming the coil do this in small drops and let the cotton soak for 5 minutes. Do not oversaturate the cotton or you will experience spitting

When buying Subohm vaporizer please do your research if these are the right products for you. Subohm vaporizers produce vapor at very high temperatures varying between 100 and 300 degrees Celsius. The mouth tips on tanks get very hot when the coils are ignited due to transfer of heat through tank’s structure. Vaping on hot vapor & tips may cause discomfort to lips, throat and other body parts. Please purchase and use at your own discretion and stop immediately if you experience any discomfort

Replacement Coils:

Always prime your coils before first use. It is important to prime / wet the cotton before first use as otherwise the cotton will burn dry and will give a burnt taste. While priming the coil please make sure you do not oversaturate it in this process as oversaturation of the coil can cause spitting of liquid through the mouth tip.

Temperature control coils like Nichrome, Stainless Steel, Titanium should be used only in compatible temperature control mode. To use these type of coils a TC function enabled device is required.

When using RBA – Rebuild able Atomizer you may need extra tools and materials for regular maintenance and usage

Batteries & Chargers:

Always use a charger of 1Amp or higher when charging with a USB adapter

Never charge your battery with a power bank, laptop or computer port to avoid reverse polarisation of batteries

Please be sure to inspect your battery before use to ensure it is not damaged including tears/rips in the battery wrap. Discontinue use immediately if battery is damaged.

Please note: Battery Life depends on usage, higher the wattage you vape on lower will be the time battery will last for

NOTE: Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-Ion rechargeable batteries in charging, discharging and assembly before use. Always charge in/on a fire-proof surface. Never leave charging batteries unattended. We recommend using Lithium Ion rechargeable batteries with a control circuit (protection PCB) to assure safe charge, discharge, etc, use of lithium ion batteries without a protection circuit is potentially hazardous

Safety Warning:

  • Do not over-discharge or over-charge your battery.
  • Recharge empty batteries (resting voltage of 3.6V) as soon as possible. Batteries that are fully drained and left in a discharged state for a long time could result in irreversible damage.
  • Do not short circuit to prevent massive release of current.
  • Do not dispose in fire.
  • Do not leave unattended inside a vehicle.
  • Do not store or carry your batteries in your pocket, purse or anywhere they can make contact with other metal objects.
  • Do not leave unattended while charging.
  • Discontinue use if the battery looks worn, torn, or is exhibiting unusual behavior

eLiquid / eJuice:

All our juices are 0mg and does not contain any nicotine, to comply with Australian regulations you must be above 18 years in legal age to purchase this product. This product is a vaping liquid and is not meant for human consumption.

Lower VG works with all vape devices including subohm, direct lung and mouth to lung devices

Lower VG is best for people who vape for direct lung hits and mouth to lung hits at lower wattage as it burns quicker even at lower wattage as compared to higher VG juice

Higher VG are aimed more towards Subohm at higher wattages

Hangsen has recently changed its packaging & labelling, we have some flavours in old packaging and some in new packaging. The bottles sent out to you will depend what kind of packaging we have in stock for the flavour selected by you. We have attached images in here to display the old and new style Hangsen Packaging. These bottles ship without box packaging

Tobacco Products:

We sell some tobacco products for wholesale purposes only on our website. These products are available to be purchased by our wholesale customers only. We do not intend to sell any tobacco products directly to public

Item descriptions, images & video reviews

MyVapeClub aims to ensure that item description and images are accurate. However, some inaccuracies, typographical errors or misrepresentations may occur. MyVapeClub reserves the right to correct such inaccuracies or typographical errors.

Some products may look slightly different from images as manufacturers update packaging or release new versions of their product.

The video reviews in our listings are only for demonstrations purposes any other items shown by these users in the video reviews while they use and demonstrate the products are not included in our package contents. Your package contents will be as detailed typographically in our listings

Returns, Exchange & Warranty Information

All returns where applicable are offered as exchange only. For all returns, exchange & refund processes outlined below, the products must be returned with all included accessories, included free gifts & original packaging, serial number to our returns address. If any items included in the original purchase are not returned with the product a cost of those items will be deducted in calculating the cost of applicable refund.

MyVapeClub will not provide a refund, credit or exchange for any item where item has been returned to us in damaged condition or item shows signs of mishandling or misuse or physical damage or intentional damage

Our returns address is:

Ace Impex Pty Ltd, PO Box 121, Ormond VIC 3204

Change Of Mind / Buyer’s Remorse

MyVapeClub does not accept returns on products used by customers due to health & hygiene reasons. Our vaping products cannot be resold to another buyer so we do not allow returns for any reasons at all including change of mind / bought incorrect item / buyer’s remorse. So please choose your product carefully and do a research on the product before your buy to check if it is the right product for you.

Product Dead On Arrival (DOA)

If a product is received dead on arrival, buyer needs to contact us within 3 days of the date the product is delivered. Once contacted we will issue a RMA number to the buyer, the item needs to be returned with all original packaging & accessories. Buyer must securely package the item & return to us within 3 days of receiving the RMA number and provide us with a tracking number. Once received by us we will assess the item for DOA, depending on the nature of the fault we will repair or replace the item at no cost to buyer. In case the item was DOA as claimed we will reimburse the buyer with a postage cost of $7.60 for sending the item back to us. We will also reship the item back to buyer at no cost if the DOA was claimed and returned in timely manner as per our policy

If the item is assessed as operational and it was users lack of knowledge in operating the product or troubleshoot that was causing the issue buyer had then the postage costs will not be reimbursed and buyer will have to pay the postage for the item to be resend to their address

Item arrived damaged:

For items that arrive damaged in transit we are covered by transit insurance by Australia Post, Buyer must report the damaged item to us within 1 day of the item being delivered. Buyer must send us clear photograph of the damaged item/parts and packaging. Buyer must detail the type of damage by email to us. We then lodge insurance claim with Australia Post and use those photographs and damaged packaging to substantiate our claim. We then will ask buyer to post the item back to us or to Australia Post outlet as instructed by Australia Post. Buyer will be reimbursed for the postage costs incurred in doing so. We will then reissue the buyer a new unit of the same item. In case only a small part of the item has been received as damage we may send buyer the replacement part instead of going through all of this return process depending on the availability of the damaged part. Any claims for cracked glass where there is no damage on the packaging will be considered invalid & accidental

Faulty items within warranty period:

If you consider there is a fault or defect with the item, please contact us to get RMA number for warranty process, and return the item to us within the warranty period with quoted RMA. the fault will be assessed under our warranty guidelines. If the fault has arisen due to a manufacturing defect the item will be repaired or replaced under our 60 days back to the base warranty. All postage costs involved in warranty process are to be borne by the buyer and must be paid in full before we ship the product back to the buyer after repairs

Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement in case of a major failure. If we do not have a replacement in stock, we can issue you a refund after deduction any costs if applicable.

In case of minor failure of the item we will provide you with replacement parts or repairs as required in case the item or part is assessed as faulty. All our vaping products are parallel imports and we provide 60 days back to base warranty on all products with some exclusions to consumable products like eLiquid, cartomizers, coils and components that are prone to accidental damage or wear by heat and fragile in nature like pyrex glass and o-rings, lithium batteries

Any damages assessed as misused, mishandled or intentional damages to the items or parts are also excluded by our warranty policy.

Shipping Policy

  • All orders are shipped with Australia Post eParcel Service
  • All consignments are shipped with tracking numbers & require signature on delivery
  • You will have access to all the tracking information you will need for your consignment
  • You will receive automatic email confirmations for your consignments by Australia Post eParcel service
  • Orders are dispatched within 1 business day after we receive cleared payment
  • Generally, all orders are delivered next business day for all metro areas
  • Country & remote locations may be delivered in 2 to 3 business days
  • We ship from Melbourne VIC, all Vic Public holidays are considered as non-business day
  • Weekends and Australian Public Holidays are considered as non-business days
  • We do not ship internationally
  • Please ensure your address details are correct. We ship to address on your Paypal order only, any request for change of address after we receive your order will not be honoured. If you need to change your address once order is placed, we can cancel your order and refund you so you can place another order with corrected address details
  • RTS: Return To Sender Event: In case if a parcel/shipment is returned to us by Australia Post due to incorrect address provided by buyer, The order will be cancelled and the amount will be refunded to buyer after deducting the postage costs incurred by us in sending the item to buyer and also the RTS/ Return to Sender costs charged to our account by Australia Post. RTS costs are $10 for standard post and RTS costs are $25 for express post orders.
  • Each order is shipped individually and cannot be combined shipped with other orders, for example if you have placed two different orders or transactions you will receive two separate shipments from us each with its own unique tracking number